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OUR TERMS & CONDITIONS
Below you will find our full terms and conditions of service.
Alter Inc Ltd’s standard turn around time for contract embroidery can be up to 7-10 working days, which don’t include weekends or bank holidays, and the time frame will only begin once full payment has been made and your artwork has been approved via e-mail to our artwork team directly. You may be given an estimated completion date when your order is processed, although we must stress that these are only estimates and not definitive completion dates. Please note this is estimated and not a guaranteed date the day your order will be delivered (or collected).
For all alterations it will depend on the season and number of garments needed. We do try to anywhere from 1 hour services up to 4 working days. Although you will be given a time frame as soon as you place and pay for the order.
All payments are to be made upfront, please see FAQ for all payment options. Credit terms are only agreed between Alter Inc Ltd and the customer/company and all relevant credit application forms have been filled out, filed and accepted, there will be no credit until the forms are complete. If your credit account has been accepted please confirm your order and request a full invoice from your sales rep. Although if the balance is not met within the stated payment terms, interest may be charged as per the Consumer Credit Act 1974 at a daily rate. If credit terms are not adhered to and payment is repeatedly delayed we will revoke all credit terms between Alter Inc Ltd and said other party.
We cannot accept responsibility for delays on the part of any delivery company we use nor can we reimburse any loss incurred by the customer by late delivery of goods due to these delays. We do use DPD and goods are always on a next day delivery. If we have an email address you will be sent a time slot. Any shortages in your delivery(s) must be notified to Woven Inc Ltd immediately and in writing within 48 Hours of signing for your delivery. Damaged or opened cartons must be checked or refused on delivery. Delivery charges are shown at time of quotation and agreed at customers’ confirmation of order. All deliveries will be charged at the prevailing rates applying at the date of such delivery. Special urgent deliveries can often be arranged but will usually be subject to additional charges, which will be charged to you at current commercial rates. Delivery dates given are estimated unless specifically agreed as part of your quotation.
Alter Inc Ltd will not be responsible for your satisfaction with the garments; Alter Inc Ltd does not order any stock in on behalf of any client or company.
PRODUCTION DELAYS / MISSED DEADLINES
If there is a problem or delay with your order & a deadline is missed (although this is very uncommon, it can happen) Alter Inc Ltd can’t accept responsibility for loss of sales or any other costs this may incur to you or your company. Neither can we accept claims made for loss of a third party or supplier. As the products you will be purchasing are customised we cannot accept a return if the reason for returning the goods is that they were late either by production delays or delivery delays. All pro forma accounts will not be processed until payment has cleared, this may result in your deadline being delayed/missed.
We normally recommend washing all goods no higher than 30 degrees, please read all care instruction, which will be in the goods you have purchased. Damage to goods through washing is not a fault or reason for return. Please be aware when relabeling all goods that you are giving the correct wash instruction to your customers. We also do not recommend you tumble dry your goods, unless stated otherwise in their care instruction nor should you iron directly over the top of your application
Artwork visuals are important so please read the below and be clear on the process before you process with any orders between yourself and Alter Inc Ltd.
We will send artwork visuals to you to approve prior to production (if you require another contact who needs to approve this then please let us know before ordering), which displays the following:
Position of design
Thread Colours (madeira thread refs)
Garment Colour *please note if you have more than three garment colour ways with the same design and embroidery colour the colour of the garments will be stated at the side of your visual.
The scaled down image on your visual may not be 100% accurate so please check the dimensions & measurements before you sign off your visuals.
Alter Inc Ltd cannot be held responsible if you approve your artwork visuals and the size and colours are not as stated on your mock-ups. If you decide to change something please make sure you receive updated proofs, if you don’t receive updated proofs within 24 hours of emailing us, chances are we didn’t get the email. Occasionally (but rarely) emails do go missing, so please make sure you get a final proof before approving any artwork. You will receive a final email from our artwork department to confirm your approval has been accepted.
We cannot accept responsibility for any mistakes that are made on the proof sheet in the final print, so please check this very carefully.
We cannot guarantee that the digital colours displayed on proof sheets are completely accurate. Monitor colours vary a lot so cannot be 100% certain we are both seeing the same colour. If you approve an artwork visual, we will assume you have checked the thread colour against a thread guide & all is OK.
By placing an order with Alter Inc Ltd you are deemed to have accepted the above terms & conditions
OUT OF STOCK ITEMS
Alter Inc Ltd does not hold stock in house, nor do we order stock in. If your order is short shipped, you must notify us so we can apply any credits. Please note that if your short shipment falls below the quantity price matrix you will be re-priced and credits will be applied.
From time to time changes in quantities you order may happen BUT it must be made in writing (email) to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract and your turn around time will be reset. Your sales rep must confirm it.
Garments are left at your own risk, Alter Inc Ltd will not be held responsible for any damages to goods left. In the event any damages do occur we can not refund or replace the damaged items. By noting the above we take the acceptance of the terms and conditions, if you do not agree please state this in an email format and we will respond.
UNDER RUNS OR SPOILS
Due to the nature of this business, Alter Inc Ltd will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a re run). Please keep this in mind when ordering (it is always best order extras if it’s a made to order job).
Shortages/Extras: Sometimes if a garment has been spoilt/damaged we will only refund the cost of the embroidery not the full garment.
Any spoils to alterations we will not be held responsible nor will we refund the cost of the original garment.
Alter Inc Ltd reserves the right to change pricing without notice.
Example: John Smith, looks at the pricing on Alter Inc Ltd’s website on Monday. On Tuesday, Alter Inc Ltd changes the pricing on their website due to rising cotton prices. Later that day, John Smith contacts Alter Inc Ltd unaware that the prices have changed since the day before. John Smith places an order and is charged the most up-to-date pricing.
Production can be full on and quick passed, although we try to check every garment as it comes off of the line, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 48 hour period from the time you receive the goods to notify us of any issues with the order. Alter Inc Ltd will not be responsible for errors with your order if notified after 48-hour period of receiving the goods. Alter Inc Ltd will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. Alter Inc Ltd does quality checks on the garments at different stages, the final quality assurance check lies in the hands of you, our customer.
CONTRACT EMBROIDERY PROCESS
We must see the logos before we can price on print only.
It must be clear how many colours and positions you require for each design.
We need to know the quantity before we price, if your quantity changes before production please make your sales rep aware so cost can be changed accordingly.
We do have strict rules when it comes to colour of prints to quantities, print only prices can only be quoted on once we have seen the designs.
Once you are happy with the price and quote please confirm the follow:
Size Breaks for each design and garment colour way
If you have several different designs for mixture of garments we need clear instructions. Goods will be visualised from our end, if there’s any mistakes please notify our artwork team.
Once you have received your invoice we will need payment in full, we do not offer credit terms on Print Only orders.
All artwork needs to be sent in a vector format only.
Once we have received payment we will forward all information onto our artwork team, they will then send visuals within 48 hours.
We need an approval directly back to our artwork team to move ahead with production.
If you have embroidery, which is as previous, then your order will move directly to production once you have made payment.
Stock MUST be shipped in only once you have approved your artwork (if you have a repeat order please confirm with sales rep when shipment will be sent)
Stock MUST be clearly marked as your own.
Its best to have your company name at the top of the delivery address followed by FAO Woven Inc Ltd
We must know whom you are shipping the stock from and who its being shipped with.
If you can have the following email down as confirmation for dispatch –
We will not be held responsible if boxes are delivered damaged or short shipped.
If any orders are short shipped or are on back order we will notify you, you will have two options the whole job is on hold until the remaining stock arrives or we manufacture what we have and not the missing stock. (prices may have to be repriced if that’s the case)
Production will count in your stock to inform you if there are any shortages or over orders.
PLEASE NOTE THE BELOW:
***We cannot accept any responsibility for any goods damaged before, during or after production.
***We cannot refund the cost of damaged goods or replace any items that are damaged before, during or after production.
***We will ship any damaged goods back to you as you are the owner of the items, although they will be noted as damaged
***All goods will be shipped back out in our own branded boxes unless specified otherwise.
***Bagging and additional boxes cannot be guaranteed to be returned back.
The rules may be OTT but we need to be honest about our process, if you are not happy with the above please contact your sales rep and they will go over anything you are not sure about.
CLAIMS & REPRINTS
We value our customers, regardless of business type and size and we want you all to know that. We try our best and we go to great lengths to try to ensure that every order that leaves our facility is correct. Any order embroidered differently than the mock-up approved will be granted a credit for the application cost only. All claims must be submitted within 48 hours of date of delivery. To submit your claim please take photographic evidence of the problems and send it over to with the subject URGENT. If Alter Inc Ltd is responsible for any errors in your order, we will gladly accept responsibility for the issues and credit the application cost only.
Alter Inc Ltd will not be responsible for any shirts sold or given away prior to returning the order, nor will they be viable for a credit.
We cannot credit applications, which you have sold, and had/are having an issue with; we cannot reimburse you for lost of sales or returns at your end.
HOW DO I CANCEL AN ORDER
If you want to cancel an order it’s best to contact us ASAP to avoid charges. If you cancel the order prior to stock being shipped you will be entitled to a full refund minus a £15 admin fee. If stock has been shipped to us you will be entitled to a full refund minus a £25 returns fee and any delivery charges. Any alterations will be due a full refund granted no work has started.
COPYRIGHT & TRADEMARKING
All material on this Website is the copyright material of Alter Inc Ltd or its licensor. All rights are reserved. The copying or adaptation of the material on this Website or its incorporation into any other work by any means is prohibited, except that you may print or download extracts of such material for your personal use. You are not granted any other rights in respect of copyrighted material. All trade marks, service marks and trading names on this Website are the property of Alter Inc Limited (or its licensor) and may not be used, reproduced, published, uploaded, posted, transmitted, modified or transmitted in any way (other than for viewing the Website or ordering Goods) except with our prior written consent.
When placing an order with Alter Inc Ltd the customer accepts sole responsibility for copyright and the reproduction of images. It is deemed you are the owner / have permission to reproduce artwork files.
When placing an order, making payment and approving all artwork we presume you are fully agreeing to the above terms and conditions.
Alter Inc Ltd will always try to ensure that the information available on the website at any time is correct and accurate but having said this it cannot guarantee that it will be error free. Woven Inc Ltd reserves the right to not accept liability for any errors and omissions either in any quotation or website material and reserves the right to change information, specifications and descriptions of listed goods, products and services.